Terms of Service

Services Overview

Shamefree Support offers professional support services, including individual support, couples support, and sex support. Our services are intended to provide emotional support, guidance, and therapeutic interventions to address various mental health, relationship, and sexuality concerns.

Our services are not a substitute for emergency medical or psychiatric services. In case of emergency, please call 911 or visit your nearest emergency room.

Eligibility for Services

Our services are available to individuals and couples who are:

• 18 years of age or older (or with parental/guardian consent)
• Not experiencing an acute mental health crisis requiring immediate intervention
• Not currently experiencing thoughts of harming themselves or others
• Seeking support for concerns that fall within our areas of expertise

We reserve the right to decline or discontinue services if we determine that our services are not appropriate for your specific needs or if continuing support could pose a risk to your well-being. In such cases, we will provide appropriate referrals to alternative resources.

Appointments and Cancellations

Scheduling

Appointments can be scheduled through our website, by email, or by phone. All appointments are subject to therapist availability.

Cancellation Policy

We understand that situations may arise that require you to cancel or reschedule your appointment. Our cancellation policy is as follows:

• Cancellations made at least 48 hours before the scheduled appointment time will not incur a cancellation fee.
• Cancellations made less than 48 hours before the scheduled appointment time will be charged 50% of the session fee.
• No-shows (failure to attend without prior notice) will be charged the full session fee.

Exceptions to this policy may be made in cases of emergency or illness, at the discretion of your therapist.

Late Arrivals

If you arrive late for your appointment, your session will still end at the scheduled time, and you will be charged the full fee for the session.

Payment and Fees

Fee Schedule

Our current fee schedule is as follows:

• Individual Support (50 minutes): $150
• Couples Support (80 minutes): $200
• Extended Sessions (110 minutes): $275

Fees are subject to change. Any changes to our fee schedule will be communicated to you in advance.

Payment Methods

We accept payment by credit card, debit card, e-transfer, or cash. Payment is due at the time of service unless alternative arrangements have been made in advance.

Insurance

We do not directly bill insurance companies. However, we can provide you with a receipt that you may submit to your insurance provider for possible reimbursement. It is your responsibility to verify your insurance coverage and submit claims to your insurance provider.

Sliding Scale

A limited number of sliding scale spots may be available based on financial need. Please discuss this option with your therapist during your initial consultation.

Confidentiality and Privacy

We are committed to maintaining the confidentiality of your personal information and support sessions. Our privacy practices are detailed in our Privacy Policy.

While information shared during support sessions is generally confidential, there are certain situations in which we may be legally or ethically required to disclose information without your consent, including:

• If there is a risk of imminent harm to yourself or others
• If there is suspected abuse or neglect of a child, elderly person, or dependent adult
• If required by a court order or subpoena
• For consultation with other professionals (without revealing your identity)

Electronic Communication

By using our services, you consent to receive electronic communications from us, including emails related to appointments, billing, and follow-up care.

Please note that electronic communications such as email, text messaging, and video conferencing platforms are not completely secure and may pose privacy risks. We take reasonable precautions to protect your information but cannot guarantee the security of electronic communications.

For sensitive or urgent matters, we recommend communication by phone or during scheduled sessions rather than by email or text message.

Website Use and Limitations

Informational Purposes

The content on our website is provided for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

User Conduct

When using our website, you agree not to:

• Use the website in a way that violates any applicable law or regulation
• Attempt to gain unauthorized access to the website or its related systems
• Engage in any activity that could harm or disrupt the website or its functionality
• Collect or harvest any information from the website without our permission
• Impersonate any person or entity or misrepresent your affiliation with a person or entity

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may access, view, and print the content on our website for your personal, non-commercial use. You may not reproduce, modify, distribute, or publicly display the content without our prior written consent.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of our website or the quality, accuracy, or reliability of our services.

We do not guarantee that our website will be uninterrupted or error-free, that defects will be corrected, or that our website or the server that makes it available are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of our website or services, even if we have been advised of the possibility of such damages.

This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

Termination

We reserve the right to terminate or suspend your access to our website or services, without prior notice or liability, for any reason, including if we believe you have violated these Terms.

You may terminate support services at any time by notifying your therapist. Termination of services does not relieve you of the obligation to pay for services rendered before termination.

Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of Canada.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms, please contact us at: