Accessibility Statement

Compliance Status

We strive to ensure that our website complies with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as our target.

Measures to Support Accessibility

We take the following measures to ensure accessibility of our website:

• Include accessibility as part of our mission statement
• Include accessibility throughout our internal policies
• Provide accessibility training for our staff
• Assign clear accessibility targets and responsibilities
• Employ formal accessibility quality assurance methods

Accessibility Features

Our website includes the following accessibility features:

Design and Layout

• Responsive design that adapts to different screen sizes and devices
• Consistent and predictable navigation
• Sufficient color contrast between text and background
• Text that can be resized up to 200% without loss of content or functionality
• Visible focus indicators for keyboard navigation

Content Accessibility

• Descriptive headings and labels
• Alternative text for images
• Captions for video content
• Transcripts for audio content
• Proper HTML markup to ensure content is accessible with assistive technologies

Dark Mode

Our website offers a dark mode option to reduce eye strain and improve readability for some users. You can toggle between light and dark mode using the icon in the navigation menu.

Compatibility with Browsers and Assistive Technologies

We aim to ensure our website is compatible with various browsers and assistive technologies, including:

• Latest versions of major browsers (Chrome, Firefox, Safari, Edge)
• Screen readers (such as NVDA, JAWS, and VoiceOver)
• Keyboard navigation
• Speech recognition software
• Screen magnification tools

Technical Specifications and Limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and alternatives where applicable:

• PDF Documents: Some older PDF documents may not be fully accessible. We're working to update these documents or provide alternative formats upon request.
• Third-Party Content: We cannot guarantee the accessibility of third-party platforms or content linked from our website.
• Embedded Content: Some embedded content, such as maps or videos from external sources, may not have full accessibility features.

Assessment Methods

We assessed the accessibility of our website using the following methods:

• Self-evaluation using WCAG 2.1 Level AA guidelines
• External evaluation by accessibility consultants
• Testing with various assistive technologies
• User testing with people with disabilities

Physical Accessibility

In addition to our digital accessibility efforts, we strive to ensure our physical support spaces are accessible. Our facilities include:

• Wheelchair-accessible entrances and support rooms
• Accessible washrooms
• Clear signage with high contrast text
• Flexible seating options to accommodate various needs

If you have specific accessibility requirements for your in-person appointments, please let us know in advance so we can make appropriate accommodations.

Feedback

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 3 business days.

Formal Approval

This accessibility statement was created on May 20, 2025, using the W3C Accessibility Statement Generator Tool. It was last reviewed and approved by Shamefree Support management on May 20, 2025.